Refund and Returns Policy
Returns
Refunds & Replacements
- Your name
- Order number or receipt
- A description of the issue
- Photos of the product, if applicable
- Replace the affected item(s)
- Issue a partial refund
- Issue a full refund
Order Accuracy
Allergies
- Wheat
- Milk
- Eggs
- Soy
- Tree nuts
- Peanuts
Cancellations
Orders may be canceled up to 24 hours before the scheduled pickup time for a full refund.
Orders canceled with less than 24 hours’ notice may not be eligible for a refund because ingredients and production time have already been committed.
Custom & Large Orders
Contact Us
Need help?
Contact us at menu@thecinnastop.com for questions related to refunds and returns.
At Cinna Stop, every cinnamon roll is baked fresh in small batches with care. Because our products are perishable food items, we cannot accept returns. However, your satisfaction is important to us, and we will always do our best to make things right if there is a problem with your order.
Returns
Due to food safety regulations, we do not accept returns or exchanges on any food products once they have left our possession.
Refunds & Replacements
If your order is incorrect, damaged, or does not meet our quality standards, please contact us within 24 hours of receiving your order.
To help us resolve the issue, please include:
- Your name
- Order number or receipt
- A description of the issue
- Photos of the product, if applicable
After reviewing the issue, Cinna Stop may, at our discretion:
- Replace the affected item(s)
- Issue a partial refund
- Issue a full refund
Order Accuracy
Please verify your order before leaving with your purchase. Once an order has been accepted and leaves our possession, we cannot guarantee its condition due to handling or storage outside our control.
Allergies
Our products are made in a home kitchen and may contain or come into contact with:
- Wheat
- Milk
- Eggs
- Soy
- Tree nuts
- Peanuts
Customers with food allergies should use their own judgment before consuming our products.
Cancellations
Orders may be canceled up to 24 hours before the scheduled pickup time for a full refund.
Orders canceled with less than 24 hours’ notice may not be eligible for a refund because ingredients and production time have already been committed.
Custom & Large Orders
Custom orders and large catering orders may require a non-refundable deposit. The remaining balance is due before pickup unless otherwise agreed.
Contact Us
If you experience any issues with your order, please contact us as soon as possible.
Thank you for supporting Cinna Stop. We appreciate your business and are committed to providing the highest quality cinnamon rolls possible.
Cinna Stop
“You Can’t Cinna Stop at One.”
Need help?
Contact us at menu@thecinnastop.com for questions related to refunds and returns.